Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "User," or "you") and Hall Mark Realtors, a RERA-registered real estate firm with MahaRERA Registration No. A51800016677, having its principal office at C/37, 3rd Floor - Deep Building, Pushpa Park Road No.1, Malad East, Mumbai — 400097 ("Hall Mark," "we," "us," or "our").

Your use of our services — whether through this website, our mobile application, telephone, in-person consultation, or any other channel — constitutes your full and unconditional acceptance of these Terms. If you do not agree with any part of these Terms, you must immediately discontinue use of our services.

These Terms are to be read in conjunction with our Privacy Policy and any specific service agreement executed between you and Hall Mark Realtors.

The agreed service fee is the sole and complete compensation payable to Hall Mark Realtors. There are no co-agency add-ons, referral markups, or builder-side incentives that inflate this amount.

Applicability

• Purchase of residential apartments, villas, bungalows, and plotted developments
• Sale of owner-held residential or commercial properties
• Lease of residential properties (fee based on total annual lease value)
• Lease of commercial properties (fee based on total agreement value)
• New project bookings where Hall Mark Realtors acts as channel partner

Exclusions

The service fee does not include stamp duty, registration charges, legal fees, home loan processing charges, society transfer premiums, or any other statutory or third-party costs, which remain the client's sole responsibility unless separately agreed in writing.

In a co-agency arrangement, the total fee charged to the client is agreed upon upfront. Any internal split between agents is not chargeable to the client.

The service fee becomes due upon the earliest of the following:

A GST-compliant tax invoice will be issued on the due date. Payment is expected within 7 working days of invoice issuance. Late payments attract 1.5% simple interest per month on the outstanding amount.

• Hall Mark Realtors will only facilitate transactions for MahaRERA-registered projects, unless expressly exempted under the Act
• Clients are advised to independently verify project registration at maharera.mahaonline.gov.in before any financial commitment
• All Sale Agreements are executed in RERA-mandated formats where applicable
• Clients retain the right to lodge a complaint with the MahaRERA Adjudicating Officer in the event of a dispute

Hall Mark Realtors makes reasonable efforts to present accurate and up-to-date information but does not independently verify all details provided by third parties.

• Carpet area and pricing are subject to change at the developer's discretion
• Floor plans and unit availability may differ from those depicted on our listings
• Possession timelines are indicative and subject to construction progress and regulatory approvals
• Photographs and renders may be for representation purposes only

Clients are strongly advised to independently verify all material facts — including physical inspection, legal title due diligence, and financial appraisal — before executing any binding agreement.

Scheduling

• Site visits are subject to availability and confirmation by the developer or owner
• Hall Mark Realtors will confirm appointments within 24 hours of a client request
• Clients are requested to provide at least 4 hours' notice for cancellations or rescheduling
• Visits to occupied properties are subject to the current tenant's availability and consent

Non-Binding Nature

All initial consultations, property showcases, and site visits are entirely non-binding. Participation does not create any obligation to proceed with a transaction, nor does it constitute the formation of any contractual relationship beyond the engagement of Hall Mark Realtors as a showing agent.

Referral Clause

Properties visited through Hall Mark Realtors' facilitation are considered "introduced" properties. If a client proceeds to purchase or lease an introduced property directly — bypassing Hall Mark Realtors — within 24 months of the introduction, the agreed service fee shall remain payable.

Both parties agree to maintain the confidentiality of non-public information shared during the service engagement, including transaction values, negotiation positions, and financial details.

Hall Mark Realtors will not disclose confidential client information to any third party except as permitted under our Privacy Policy or as legally compelled. Clients likewise agree not to disclose proprietary market intelligence or off-market opportunities shared exclusively by Hall Mark Realtors to third parties without prior written consent.

Hall Mark Realtors' total liability for any claim shall not exceed the service fees actually paid in relation to the specific transaction giving rise to the claim.

Hall Mark Realtors shall not be liable for: (a) any loss of profit, revenue, or anticipated savings; (b) any indirect, incidental, special, or consequential loss; (c) any loss arising from reliance on third-party builder information; (d) delays in project delivery or regulatory approvals beyond our control.

Nothing in these Terms shall exclude liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

All website content — including text, images, logos, property listings, market reports, and design elements — is the intellectual property of Hall Mark Realtors or its licensors. No part of this content may be reproduced or used for commercial purposes without prior written consent.

Either party may terminate the service engagement by providing written notice. Hall Mark Realtors reserves the right to terminate services to a client who provides materially false information, engages in fraudulent conduct, harasses our staff, or attempts to circumvent the agreed service fee.

The referral clause (Section 6) and confidentiality obligations (Section 7) survive termination for 24 months.

Prior to formal legal proceedings, both parties agree to attempt good-faith resolution through direct negotiation or mediation facilitated by the MahaRERA Ombudsman where applicable. Unenforceable provisions shall be modified to the minimum extent necessary, with remaining provisions continuing in full force.

Hall Mark Realtors reserves the right to amend these Terms at any time. Amended Terms will be published on our website with an updated effective date. For material amendments, at least 14 days' email notice will be provided to registered clients.

Continued use of our services after the effective date of any amendment constitutes acceptance of the revised Terms.